List of Feedback/ Queries/ suggestions below are from public who have submitted to improve quality of services and NRE Website.

Feedback/ Queries/ suggestions channels :

Thank you for your support.

No.    Customer                  Suggestions /  Enquiries / Complaints Feedback / Actions
​1. Marta

Hello:

We are a Spanish family of four that are spending a litlle time in Kuala Lumpur. We want to visit the Santuary the Saturday 15th July. Need we booking before to visit? Is possible to take a shower with the elephants on Saturday?

Thank you for your fast answer.

​Dear Marta, 

Thank you for your interest in visiting National Elephant Conservation Centre (NECC), Kuala Gandah, Pahang. 

You may just walk-in to NECC or engage with a local guide. But all visitors are required to register themselves at the registration counter before carrying out any activities in NECC. Please also bear in mind that some of the activities are based on first-come, first-served basis. So we strongly advise you to plan your journey to ensure you would not miss part of the activities available in NECC. 

Yes, you can join baby elephant bathing activity in NECC but it is limited to 100 persons per day. Thus, early registration is required and you are encouraged to hire a local guide. Please note that there are certain fees to be made for hiring a guide and joining baby elephant bathing activity. For your information, only 4 persons are allowed with a baby elephant at any one time during baby elephant bathing activity.  Don't forget to bring along a fresh set of cloths and towels, toiletries too. 

Please call NECC Counter at (+60)13-9088207, Monday – Sunday , 8.00 am – 4.30 pm if you have any further queries regarding the visit to NECC or hiring a local guide. 

Thank you. 

​2. ​Rebecca

Hello, 

My boyfriend and I will be visiting Kuala lumpur from the 4th to the 25th June and we are interested in visiting the elephant sanctuary while we are there. We have noticed that you have visiting times on you website and just wanted to get in touch to see if we have to book tickets in order to go or whether we are able to just turn up. 

Thanks.

Dear Rebecca, 

Thank you for your interest in visiting National Elephant Conservation Centre (NECC), Kuala Gandah, Pahang. 

There is no entrance fee imposed to visitors to NECC, Kuala Gandah, Pahang. You may just walk-in to NECC or engage with a local guide. But all visitors are required to register themselves at the registration counter before carrying out any activities in NECC. Please also bear in mind that some of the activities are based on first-come, first-served basis. So we strongly advise you to plan your journey to ensure you would not miss part of the activities available in NECC. 

Group visits are available in NECC and you are encouraged to hire local guides. However, there are certain fees to be made for group visits. 

Please call NECC Counter at (+60)13-9088207, Monday – Sunday , 8.00 am – 4.30 pm if you have any further queries regarding the visit to NECC or hiring a local guide. 

Thank you. 

 3. Clement

Sekadar cadangan untuk penambahbaikan Portal NRE seperti berikut: 1. Mewujudkan fungsi auto drop-down bagi Menu Utama portal seperti "Mengenai NRE" dan "Direktori" bagi mengetahui kandungan sub-menu dengan mudah. 2. Apabila ingin menukar bahasa melayu kepada English atau sebaliknya bagi sesuatu laman, ia akan memaparkan laman utama semula. Sekian, terima kasih.

Tuan,

Terima kasih di atas cadangan tersebut. Cadangan tersebut akan dipertimbangan untuk reka bentuk portal NRE akan datang.

Sekian, terima kasih.

 4.

Zuliana

Ingin membuat temujanji dengan Ketua bahagian yang mengendalikan pengeluaran lesen untuk 'impact studies'. Tetapi saya tidak pasti bahagian mana di dalam NRE yang mengendalikan pengeluaran lesen tersebut dan tidak tahu siapa yang patut saya hubungi. Saya mengharapkan bantuan informasi dari pihak NRE. Terima kasih.

Tuan/Puan,

Terima kasih kerana mengemukakan pertanyaan kepada Kementerian Sumber Asli dan Alam Sekitar.

Walaubagaimanapun soalan tuan adalah kurang jelas. Untuk makluman pihak tuan Kementerian tidak mengeluarkan sebarang lesen untuk "Impact Studies". Sekiranya pihak tuan boleh memberikan maklumat skop dan bidang mungkin ia boleh membantu pihak kami untuk menentukan Jabatan yang berkenaan.

Pihak tuan boleh menghubungi pihak kami terus ditalian 03-8886 1586 dalam waktu bekerja untuk sebarang pertanyaan lanjut.

Terima kasih.

5. Hafiz

Cadangan agar pihak pentadbir web boleh update nama-nama PRO agensi yang terkini. Bagi tujuan memudahkan dari segi perhubungan.

Tuan,

Terima kasih di atas cadangan yang dikemukakan oleh pihak Tuan. Pentadbir Web telah mengemaskini nama-nama PRO Agensi yang terkini.

Sekian, terima kasih.